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Terms and Conditions - Muzon Platform


  1. Welcome to theMuzon. By using our site, you agree to comply with the following terms and conditions. Please read them carefully:

  2. 1. Definition of Service

    • TheMuzonplatform is a technical intermediary that connects clients with independent musicians and performers.

    • We do not legally represent the musicians, but provide a platform to facilitate the process of searching, booking, and payment.

    3. 2. Client Obligations

    • The client is obligated to provide accurate information (name, phone number, event location).

    • The client is obligated to provide a safe and suitable working environment for the musician to perform.

    • If legal permits are required for the event location, the client is solely responsible for obtaining them.

    4. 3. Booking and Payment Policy

    • The booking is confirmed only after completing the payment process through the electronic payment gateway available on the site.

    • The prices advertised on the site include the musician's fee and the platform's commission, unless stated otherwise (such as travel expenses to distant provinces).

    5. 4. Cancellation and Refund Policy

    • Cancellation 48 hours or more before the event:The client is entitled to a full refund of the amount paid.

    • Cancellation within 24 to 48 hours:75% of the amount will be refunded (25% deducted as administrative fees and compensation to the musician for reserving the time).

    • Cancellation less than 24 hours before:The client is not entitled to a refund, in order to protect the rights of the musician who may have declined other offers at the same time.

    • In case the musician is unable to attend:The client will be given the option to provide a substitute musician of the same level or receive a full refund immediately.

    6. 5. Code of Conduct and Interaction

    • It is strictly prohibited to attempt to negotiate with the performers personally outside the platform to ensure the rights of all parties.

    • Any external agreement made away fromMuzoncompletely absolves the platform of any disputes or compensation.

    7. 6. Legal Responsibility

    • We make every effort to verify the identity and quality of the performers, but the platform is not responsible for the individual personal actions of either party during the event.

    • In the event of a dispute,Muzonacts as a communication channel to resolve the dispute amicably.

    8. 7. Amendments

  8. Muzonreserves the right to amend these terms at any time, and the amendments become effective as soon as they are published on the site. The right to amend these terms at any time, and the amendments will take effect as soon as they are published on the site.